nativeKONTROL is switching to a new system for order processing and customer account handling. This new system will allow you to have an account with nativeKONTROL where you can download products you've purchased at any time as well as receive instant notifications when products you've purchased have been updated.
We're still in the process of importing all of your data into the new system, so your account may not show the products you've purchased from nativeKONTROL just yet. You will receive a notification each time a product is added to your account.
In preparation for this, you should've received an email inviting you to activate your account and we'd ask that you activate as soon as possible. If you did not receive an email, please send an email (from the email address you used for purchasing nativeKONTROL products) to support and we'll get you set up.
As of today, all of the products you purchased should be available in your account on the new shop. If you have not received an email inviting you to activate your account or find that one (or more) of the products you purchased isn't available in your account, please contact support.